Welcome to "Transforming Impact"

Each month, we share insights about industry trends,  resources for building a sustainable business, and opportunities to enrol in programmes and community groups to support your next STEPS towards your goals.

 It has been a busy month in Lismore.  Family.  Friends.  Food.  Fun. Pharmacy. 

On the subject of 'transforming impact', two core themes have been very present in my discussions with pharmacists and pharmacy team members this month.

1. That the pharmacy consultation is the central act of everything we do, without which there is no impact

2. Who we are and how we show up as pharmacy leaders has a profound ripple effect not only on your pharmacy team, but on the whole community we serve. 

This month, the theme of the FIP Pharmacy Conference in Glasgow is 'Transforming Outcomes'.  With that in mind, here are two questions for you to ponder ...

  • How are you transforming outcomes for patients, carers and healthcare professionals through your pharmacy consultations? 
  • What is your ripple effect as a pharmacy leader i.e. Does the way you show up attract or repel people?    (Bonus Question!:  How do you know?) 

In this newsletter, you will find lots of resources to help you explore these questions.....Enjoy :) 

25th Sept is World Pharmacist Day

Your medicines experts is the theme of this year’s World Pharmacists Day.

“This year, we focus on the extensive expertise that pharmacists have and put to use every day to ensure better patient health. This expertise is applied through science and research, through educating the next generation, and through transforming patient needs into services,” said FIP President Dr Carmen Peña.

“The theme of World Pharmacists Day emphasises that pharmacists are a trusted source of knowledge and advice, not only for patients but for other healthcare professionals. For every patient who consults with a pharmacist, pharmacists ensure that the right medicine is provided at the right dose and in the most suitable formulation. We work with other healthcare professionals to ensure that every individual receives optimal treatment. Moreover, as one of the most accessible health care professionals globally, we use our learning to protect health and prevent illness,” Dr Peña added.

How do you continually upskill your ability to share your knowledge, skills and expertise in a way that transforms the health of those you serve?

Upcoming Pharmacist Events

CLICK HERE to register for 4Front's upcoming 3-Part Online Masterclass Series 'Use 4Front's P.R.O. Framework to Perform at your Best During Pharmacy Consultations.'  Because it is sponsored by Pharmaconex, the entire series is free for pharmacy registrants. 

NOTE: Each Part of the series is a stand-alone module.  

  1. Part 1 - Tues 17 July 1930-2130
  2. Part 2 - Tues 24 July 1930-2130
  3. Part 3 - Tues 04 Sep 1930-2130

  This will particularly appeal to you if you have ever

  • Worried about how your performance may be judged by others
  • Dreaded the very thought of a difficult conversation with a healthcare professional, staff member or patient
  • Wished that you had effective strategies to help you appear confident, especially when you feel 'put on the spot'

It will be even more relevant for you if you are:

  • Called for IIOP Practice Review
  • Returning to work as a patient-facing pharmacist after a leave of absence
  • Preparing for role-play style assessments
  • Shifting from being primarily dispensary based to being primarily focused on pharmacy-consultations
  • Looking for additional ways to demonstrate your value in your pharmacy-consultations

Through 4Front's P.R.O 3-Part Masterclass Series, you will learn the mindset, consultation skillset and strategies to

  1. Part 1 - Prepare for consultation success
  2. Part 2 - Respond to your patient needs within a limited time-frame
  3. Part 3 - Overcome barriers to engaging with even your most difficult customers

so that you

  • Optimise your ability to perform at your best 
  • Confidently showcase your professional expertise
  • Empower your patients to be proactive about managing their own health and wellbeing and 
  • Feel fulfilled because you can see that what you do makes a difference

CLICK HERE to register and remember pharmacists - you can record your learning as CPD in your ePortfolio.

Rachel Shares This Interview 

CLICK HERE  to access a 20 minute interview with Rachel Dungan by Reni Weixler, President of Weixler Consulting where she shares

  • Her journey to combining Pharmacy and Coaching
  • Using 'The Coach Approach' in Pharmacy Consultations
  • The Role of Coaching in Transitioning through Change
  • How to Recognise Burnout, Overwhelm and Stress
  • The Causes and Costs of Burnout among Healthcare Professionals
  • The ABCDE Success Path from Burnout to Thriving Through Change

CLICK HERE  to access 

Stay tuned in future newsletters, as I have some fascinating interviews in store that are guaranteed to shift your perspective!

Pharmacy Owners

Community Pharmacy PracticeOnline Induction Training for Newly Hired Community Pharmacy Staff

4Front has partnered with Progressive College to create this programme to provide your newly hired staff with outsourced, online induction training, all within the convenience of your pharmacy. It  saves resources and time by targeting training to ensure your newly hired pharmacy assistants understand their scope of practice and the customers they serve, resulting in increased patient safety, sales, health advice and customer service.

CLICK HERE to find out more.  

Pharmacy Leaders

See the source image

DiSC 'Work of Leaders' Behavioural Profile

Transform your leadership skills, benchmark your current leadership behaviours and understand how they impact your effectiveness as a pharmacy leader by taking the Everything DiSC 'Work of Leaders' behavioural style profile.  Based on best practices and four years of developmental effort, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action. 
You will
  • Receive tangible steps directed at leading your pharmacy team towards a desired outcomes
  • Understand how your behavioural style tendencies influence your effectiveness in specific leadership situations.
  • Understand yourself better -- the first step to becoming more effective when leading others.

Next STEPS Strategy Session

Are you considering hiring a coach to support you on your personal, professional and/or business development journey?  Not sure if this is the right step for you?  Stop wondering!  Find out!   Click here to schedule a 40-minute, complimentary, "Next Steps" Strategy Session with Rachel.

Connect with Rachel

4Front Pharmacy Solutions Founder, Rachel Dungan is a Pharmacist, Trainer and Professional Medical Coach.  She has 20 years experience in hospital and community pharmacy.  Her passion is empowering pharmacy leaders and their teams to be and do their best.  You may recognise Rachel as an IPU Academy Tutor, IIOP Peer Support Pharmacist, Webinar Facilitator and creator of 4Front's LEADership Development Programme for Pharmacy Leaders. Contact Rachel at 086 602 5584 Email: rachel@racheldungan.com

Rachel Dungan
4Front Pharmacy Solutions Ltd