Welcome to "Transforming Impact"

Each month, we share insights about industry trends,  resources for building a sustainable business, and opportunities to enrol in programmes to support your next STEPS towards your goals.


Personal Note from Rachel

Happy World Pharmacist Day!  

Pharmacy is not only about the art of medicine and dispensing.

It is also about care and love for humanity.  

Throughout the pandemic, pharmacists and their teams have demonstrated courage, commitment, dedication and sacrifice.  The unmeasurable contribution to the communities they serve has become even more visible in the past months. 

World Pharmacists Day is celebrated on September 25. The theme of the day this year is ‘Transforming global health’.   The purpose is to encourage and promote activities that advocate pharmacists' role in improving health across the world - helping people get the best from their medicines and advising on how to take medicines so that they are most effective.

So this week, take a moment to say thank you to a pharmacist in your life.

If you are a patient or carer, take a moment to connect with your pharmacist and tell him or her what you appreciate most about the care, wisdom and expertise they provide you and your loved ones. 

If you work on a pharmacy team, take time this week to acknowledge your pharmacist colleagues for the work they do, seen and unseen, that makes the world a better place. 

If you are a pharmacist, don't hide in the back of the dispensary.  Instead, ensure that you use every opportunity to showcase and make VISIBLE the work you do and the value you add with each and every patient. 


For Anyone in Ireland Living With a Long Term Health Condition - CLICK HERE for information about the Living Well with a Long Term Condition Programme. LIVE online programmes (2.5hr per week for 6 consecutive weeks) are starting soon.  These programmes empower people who live (or care for someone) with a long term condition to be proactive about managing their own health and wellbeing, and engage more effectively in healthcare consultations.  

Driven by Nelson Mandela’s belief that ‘Education is the most powerful weapon which you can use to change the world,’ I have been facilitating Living Well Programmes for the past 7 years and witnessed first hand how they transform the lives of people living with long term health conditions.  If you have ever wished you had more time to learn everything you need to know to better manage your own health and wellbeing, I highly recommend that you explore the Living Well Programme within your HSE Area).   

Here's to celebrating World Pharmacist Day with you.  I hope these resources help make your life a little easier and your work more rewarding.

Thinking of you...




PS What are your most pressing challenges?  Email rachel@racheldungan.com and let me know!  




4FrontPharmacy’s goal is to use our knowledge, skills and experience to grow a world-class, social enterprise, whose members raise the global standard of health. 

Inspired by Nelson Mandela’s belief that ‘Education is the most powerful weapon which you can use to change the world,’ we believe that educating the entire pharmacy team to host effective pharmacy consultations, more than anything, has the power to transform healthcare and the lives of patients. 

4FrontPharmacy’s tailored online membership programmes are designed to

  • empower pharmacists to do higher-value work,
  • provide more patient consultations,
  • build their people skills,
  • delegate technical and administrative work, and
  • support them to comply with regulations and demonstrate high patient safety standards.

For a deeper dive into using 4FrontPharmacy’s STEPS Framework™ to host effective pharmacy consultations, go to www.4FrontPharmacy.ie.  Annual membership includes access video lessons which showcase examples of 4FrontPharmacy’s STEPS Framework™ in action.  Examples of pharmacy consultations include vaccine hesitant patients, smoking cessation, doctor referrals, responding to red flag symptoms, codeine requests, responding to symptoms in the pharmacy and many more.


On-Site Pharmacy Assessment System

If you have been putting off your Pharmacy Assessment System Review, don't worry. You are not alone, and 4Front Pharmacy can help.  You can have this compliance task move from your 'TO DO' to your 'DONE' list in just one day!

Because we assist many pharmacies in this situation, we have prepared a done-WITH-you Onsite Pharmacy Assessment System Peer Review with one of 4Front's Pharmacists. 

The purpose of this review is to help you to benchmark the current pharmacy supervision, management, documentation, premises, products, services and consultations to ensure that patient safety and quality of care are at the heart of the services provided in the pharmacies for which you have responsibility and to identify  and minimise any potential risks your pharmacies could be facing. Learn more


The CPD 'Just Get it Done' Session and Library

If you want additional one-to-one support to prepare for your ePortfolio Review, I have prepared a ready-to-go solution where in just ONE sitting, you will leave prepared for ePortfolio Review.  

This package includes a confidential, online one-to-one implementation session over Zoom/Skype where we:
  • share screens
  • answer questions
  • review your CPD cycles together against the criteria and
  • make sure your cycles are relevant and valuable to you AND meet the IIOP ePortfolio review criteria

In addition to a confidential, one-to-one implementation session, focused 100% on your unique CPD, this package also includes access to CPD recordings on three relevant topics. Learn more


Current Training Events

Access to Preparing for ePortfolio Review LIVE Training 7 Oct 2020

Access the pre recorded session for only €10 and earn a Certificate of Completion with Evaluation Submission

Learn More and Purchase Here

Access to Annual Membership of 4FrontPharmacy Online Pharmacy Team Training Library, including six NEW Pharmacy Vaccination Video Trainings.
Assess, Validate and Implement Training to PSI Guidelines.  Only €249pp per year for access to over 100 lessons covering OTC and Pharmacy Consultation Topics.

Learn More and Purchase Here 

Next Steps Strategy Session

A 'Next Steps' Strategy Session can help you discover how to tap into you and your team's motivation and peak performance. Click here to schedule a complimentary, 40-minute session with Rachel.

Connect with Rachel

4Front Pharmacy Founder, Rachel Dungan is a Pharmacist, Trainer and Professional Coach.  She has over 20 years experience in hospital and community pharmacy.  Her passion is empowering pharmacy leaders and their teams to be and do their best.   She is ICF Ireland Executive and Leadership Coach of the Year.  Contact Rachel at 086 602 5584 Email: rachel@racheldungan.com 



Rachel Dungan
4Front Pharmacy Solutions Ltd