Personal Note from Rachel
Time flies and we are 8 months into 2024 already! For those of us in the northern hemisphere, we are still enjoying the longer days. And I have had a house full of teenagers (my own and my brother's) to bring the youthful energy up!
With that in mind, this month's focus on Professional Development reminds me that our growth as leaders, pharmacists, and coaches is not just about acquiring new skills but about deepening our understanding of ourselves, our purpose, and how we can best serve others professionally and personally.
At the heart of our work lies the 4Front’s 6Ps of Positive Practice, a framework that connects Purpose, Personal, Professional, People, Products & Services, and Prosperity. These interconnecting factors impact our ability to create a thriving, positive practice—within the pharmacy profession, and indeed hold true with clients I work with from other backgrounds too. Professional development, in particular, is the key to staying ahead in any field, and even more vital in professions where lives are at stake. Appropriate, informed CPD empowers us to provide the highest level of care and leadership - to ourselves, to our teams, to our clients/patients, to our communities and to the planet that sustains us all.
This month, I invite you to explore how you can further your professional development and encourage those around you to do the same. Whether it's through mastering new skills, engaging in reflective practice, or strategically taking the time to listen more deeply, every step we take towards growth benefits us and enriches our teams and the communities we serve.
Let’s continue to lead with curiosity, compassion, and a commitment to excellence.
And for my pharmacist colleagues who have recently been called for ePortfolio Review of your CPD, you will likely find inspiration for writing up your own CPD cycles in this newsletter.
4Front’s 6Ps of Positive Practice focus on Mastering Six Inter-Connecting Factors – Purpose, Personal, Professional, People, Products & Services and Prosperity.
This Month's Focus: Professional Development
 The Value of Professional Development in Cultivating a Positive Pharmacy Practice
Introduction: In the ever-evolving landscape of healthcare and pharmacy, excellence isn't just a goal—it's a necessity. Creating a positive pharmacy practice that excels in patient care and inspires teams requires not only the right mindset but also the right practices. This journey from mediocrity to positivity is where the true transformation begins.
Understanding Mindsets and Practices: Before we dive into the journey, let's clarify what we mean by mindsets and practices. Mindsets are the underlying attitudes and beliefs that shape our actions and decisions. Practices, on the other hand, are the actions and behaviors that result from these mindsets. A positive pharmacy practice is rooted in both the right mindsets and the right practices.
The 6Ps Framework for Positive Practice: Our "6Ps of Pharmacy Excellence Self-Assessment Quiz" serves as a roadmap for cultivating a positive pharmacy practice. Let's explore how this framework empowers pharmacy professionals to embrace the right mindsets and practices:
- Purpose: Purpose-driven mindsets inspire leaders to align their actions with their values and the greater mission of healthcare. The practice of setting a clear purpose fosters meaning and direction in the workplace.
- Personal: Personal growth mindsets prioritise well-being, resilience, and emotional intelligence. The practice of continuous personal development equips leaders with the tools to manage stress and adversity effectively.
- Professional: A commitment to professional growth and adherence to industry’s evolving best practices are essential. Continuous learning is the practice that ensures pharmacy leaders remain current and at the forefront of their field.
- People: Building strong relationships and fostering teamwork require the right mindset. The practice of effective teamwork creates a collaborative and patient-centric environment. Click here to read the complete article.
Interested in cultivating a positive Pharmacy Practice? Consider Coaching. Complete the Identify Your Saboteurs and/or VIA Strengths Finder Survey, then click the "90-Minute Strategy Session" link to avail of one of a limited number of 1-2-1 sessions, and search my calendar for a suitable time for you. .
My CPD Focus: Enhancing Pharmacist Professional Fulfilment and
Mental Fitness through Positive Intelligence
Many pharmacists write up CPD cycles based on just on clinical domains of the Pharmacist Core Competency FrameworkPharmacist Core Competency Framework. However, as every pharmacist knows, the trickiest parts of our role are often the non-clinical components of personal, professional, organisational and management skills and public health. For your inspiration, below is one of my own non-clinical CPD cycles and how I have mapped it to the PSI Core Competency Framework.
Introduction:
Positive Intelligence (PQ) approach to mental fitness, peak performance, and positive workplace culture integrates cognitive behavioural science, positive psychology, performance science, and neuroscience. It aims to boost mental fitness, equipping individuals and teams, including healthcare professionals, with tools to combat stress, burnout, dysfunctional workplace culture and enhance professional fulfillment.
Self-Appraisal:
According to national and international pharmacy industry reports such as the PSI Workforce Intelligence Report and FIP Sustainable Positive Practice Report, healthcare professionals face unprecedented challenges, leading to stress, burnout, and recruitment issues. Powered by Positive Intelligence, mental fitness coaching addresses these concerns by providing evidence-based strategies to build resilience, manage stress, and improve overall well-being.
I want to explore the impact of
- Educating pharmacists in mental fitness coaching skills
- Providing pharmacists with mental fitness coaching
Click here to read the complete CPD Focus article.
If you are a pharmacist who has been called for ePortfolio Review this year, and you would value partnering with a pharmacist colleague to Just Get It Done, CLICK HERE to schedule a 1-2-1 session with Rachel. Most colleagues find this partnership approach to be way less stressful and more fun to meet regulatory requirements and create valuable learning.
 Upcoming Opportunities for
Coaches, Mentors and Super-Visors
Mentor Coaching & Cross Professional Super-Vision:
The most successful and inspiring professionals understand the importance of regular reflective practice. By dedicating time to reflection, they are better equipped to avoid burnout, find fulfilment in their careers, and navigate challenges with clarity.
If you're ready to prioritise your well-being and professional growth, consider partnering with me for group or one-on-one supervision or mentor coaching. Together, we can enhance your reflective thinking skills and develop strategies to ensure a balanced and fulfilling career.
Rachel | 10 Questions to Ask Your Super-Visor
For coaches, pharmacists and leaders ready to prioritise a regular professional reflective practice super-vision space, CLICK HERE to book your private 4-session block with Rachel.
Rachel | 10 Questions to Ask your ICF Mentor Coach
ACC | PCC | MCC ICF Mentor Coaching
For professional coaches ready to prioritise deepening your unique expression of your coaching competencies in your professional relationships, CLICK HERE to book your private 3-session block with Rachel.
Recent Events
Leadership Development | Looking Back and Growing Forward
Elevating Leadership through Mastery of Listening: Insights from Neha Sangwan's Recent Workshop
As an advocate of professional growth, I continue to serve the coaching community as an Implementation Mastery Facilitator at Coaching.com’s Coaching Center of Excellence (and share these learnings with you!). This month, my professional development and experience were enriched by Dr. Neha Sangwan’s workshop, Mastering Challenging Personalities with the Five Levels of Listening.
The quality of our relationships determines the quality of our lives. Some relationships are easier than others. This workshop examined skills to connecting deeply and quickly in your current relationships while transforming the most challenging ones. In this session, Neha Sangwan shared five levels of listening—a powerful tool for connection.
Like myself (and many of you), Dr. Sangwan is a healthcare practitioner who leads with coaching at the heart of her practice. In addition to coaching, she is certified in internal medicine and engineering. I consider her a visionary who integrates intuitive intelligence into leadership. Her work spans from executive coaching to enhancing team performance under pressure, and her contributions to global initiatives like Conscious Capitalism further establish her as a thought leader in high performance, mental well-being, and conflict resolution.
The Power of Listening in Leadership (including Pharmacy)
In her workshop, she guided our community of executive leadership coaches through the practice of the Five Levels of Listening. This concept, often underestimated, is fundamental to leadership effectiveness and, indeed, patient safety. Dr. Sangwan’s approach highlights how listening is not just a passive activity but a strategic and intentional practice that can dramatically influence the outcome of any interaction.
The Five Levels of Listening explored in the workshop include:
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Closed Listening – The mind is preoccupied, and the listener acts like they are listening, but they aren’t. Think teenagers ‘listening’ through blah, blah, blah!!!
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Head Listening – Self-focused listening that focuses on looking good or impressing someone else - which unfortunately often has the opposite effect to the desired impact. Think when you are intimidated by a conversation with someone who you admire or are in awe of in some way.
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Ear Listening – This is black and white listening ONLY for facts but ignoring emotional content. Think of the complaints you have had as a patient after a thoroughly unsatisfying interaction with a healthcare professional.
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Heart Listening – This is listening beneath the words for the underlying emotion. Think how tone and facial expressions convey far more than the words being said! Which do you believe when what is being said is not aligned with facial expressions and/or tone of voice?
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Open Listening—Listening at this level involves observing words, emotions, unspoken cues, and what the person fears and values. Think - a very positive healthcare consultation you had as a patient with a healthcare professional who truly heard you!
As leaders, it is essential to become more discerning about which level of listening we are engaging in any given situation and why. The workshop emphasised that the most effective leaders (and coaches) are those who continually refine their listening skills, choosing the appropriate level of listening based on the context and the needs of their team.
The Path Forward for Leaders
For those interested in deepening their leadership capabilities, mastering the art of listening is not just a skill but a crucial component of effective leadership. By learning how to integrate the Five Levels of Listening into daily practice, you can enhance your ability to connect with and inspire your colleagues and teams, ultimately leading to more resilient and successful organisations. In my experience, this skill is far easier said than done!
As we focus on professional development this month, consider joining me in creating a CPD cycle on how you intend to embrace the power of listening as a key driver in our growth as leaders, healthcare practitioners and coaches.
Integrating Neuroscience, Leadership, and Coaching
The practice of Open Listening is a learnable skill we teach leaders in our ‘Lead With Coaching’ Programmes as one of the most powerful tools to improve health, well-being, and organisational culture. Open Listening also helps create open partnerships between coach-client, patient-pharmacists, or employer-employee, which enhance trust and safety and facilitate learning and growth. You can find further details about our 'Lead with Coaching' Programmes, dates and times at the end of this newsletter.
Stop Complaining, Start Acting | Liz Lotardo
As a manager, leader or coach, it’s common to encounter resistance like “That won’t work here” or “My hands are tied.” Often, we underestimate our own influence, feeling overwhelmed by external pressures. Intending to elevate my ability to serve each of my clients, I look forward to deepening strategies to empower leaders, managers and team members to rediscover their agency, enabling them to initiate positive change and flourish in challenging environments. Many individuals, businesses and indeed professions can get stuck in past complaints. Next month, I look forward to sharing additional perspectives from Liz Lotardo's session to help you shift your and your team’s focus away from complaining towards actionable solutions, fostering resilience and success within any organisational framework.
📚 Discover Books to Elevate Your Learning Journey!
Welcome to our book corner, where we curate insightful reads to complement your learning from our workshops
LinkedIn Live with David O Grady
Strengths-Based Coaching: Integrating Personality and Behavioural Insights for Better Results!
Last month, as an ICF Ireland Board 2024 Associate Director, I hosted an insightful LinkedIn Live session featuring fellow Associate Director David O’Grady ACC. The session, titled Strengths-Based Coaching: Integrating Personality and Behavioural Insights for Better Results, offered valuable perspectives for pharmacists, coaches, and leaders looking to enhance their professional development.
Both David and I (in different industry contexts), have consistently leveraged strengths-based coaching to foster positive practices and empower growth with our individual and team clients. This approach, rooted in identifying and amplifying inherent strengths, is particularly effective in creating sustainable development and improving overall performance, including safety.
The full recording of this session is now available on the ICF Ireland website. Whether you are looking to refine your coaching techniques or seeking new ways to support your leadership and your team’s development, this is a valuable way to invest 30mins of your time.
Key Takeaways from the Session:
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Understanding the Fundamentals of Strengths-Based Coaching
David emphasised that the core of strengths-based coaching lies in recognising and nurturing an individual’s innate talents. This approach focuses on building on what a person naturally does well rather than solely trying to correct weaknesses. By concentrating on strengths, leaders who employ a coaching style can unlock potential and inspire clients and colleagues to achieve meaningful goals more effectively.
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The Role of Personality and Behavioural Assessments
Integrating assessments into coaching and leadership development provides a deeper understanding of a client’s unique traits and behaviours. David discussed how he uses these tools to surface critical insights that guide the coaching process. Understanding a person’s preferred behavioural styles and personality can empower leaders and coaches to help tailor coaching strategies that resonate with their inherent preferences and behaviors, leading to more impactful outcomes.
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Commonly Used Assessments to Support Coaching
Throughout the session, David highlighted several widely recognised assessments, which we both use, such as the Five-Factor Model of Personality Traits, Myers-Briggs Type Indicator (MBTI), and DiSC Behavioural Style Assessments. These tools empower clients to identify strengths, preferences, and potential areas for growth, providing a solid foundation for personalised coaching strategies.
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Integrating Assessment Insights into Coaching Sessions
One of the most valuable aspects of the discussion was the practical advice on integrating assessment insights into coaching sessions seamlessly. David shared strategies he uses for translating assessment results into actionable coaching plans, ensuring that clients understand their strengths and how to apply them effectively in their leadership, professional and personal lives.
For pharmacists, coaches, and leaders committed to their professional development, this session underscored the importance of a strengths-based approach. By embracing and cultivating their unique strengths, individuals can enhance their performance, foster growth, and, ultimately, drive success in their respective fields.
Action Steps:
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Do you know and intentionally use your unique strengths?
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Do you recognise your own unhealthy, sabotaging coping strategies and behavioural styles - and their impact on others?
Self-awareness is a vital first step to increase your leadership effectiveness.
Here are some resources to deepen your journey towards increasing leadership mastery in any context - personal, professional, team, business and/or legacy.
Both of the above assessments are available free of charge.
For a more in depth, context specific debrief session to deepen your learning and application of your strengths and saboteurs, click "90-Minute Strategy Session" to book a one-off private session with me and search my calendar for a mutually suitable time. If the times available don’t work for you, please reach out to Therese at Therese@RachelDungan.com to enquire about alternative possibilities.
DiSC Behavioural Style Preference - What’s yours?
 There is no one right way to be a pharmacist, or to be a leader, or to be anything. However, there are definitely ways to be a pharmacist or leader that are more aligned with who we are (which usually GIVE us energy), and ways to be a leader that is more aligned with who we think we have to be to meet external expectations (which tend to DRAIN our energy when over-extended). This is true for everyone - and thankfully, we do not all have the same strengths, skills, interests, sources and drains of our energy.
Since I began to use a coaching style of leadership and applying insights from DiSC Behavioural Style Assessments with my leadership coaching clients a decade ago, client after client has shared how the insights they gained have positively impacted their stress levels, their relationships with others and their ability to sustain their own energy levels and not burn out.
For an in-depth, context-specific, personalised behavioural style preference DiSC report, PLUS a debrief session to deepen your leadership insights and strategies when working with others, visit HERE.
Research evidence supports the conclusion that the most effective people are those
- who know themselves,
- know the demands of the situation, and
- adapt strategies to meet those needs.
In summary, DiSC enables you (and your team) to:
- Identify your individual (and group) behavioural style preferences
- Create the motivational environment most conducive to success for yourself AND your team
- Increase your appreciation of different behavioural styles
- Identify and avoid potentially paralysing conflicts with others (and, where required, engage in productive conflict to create healthier relationships)
The Everything DiSC profile is a validated, reliable non-judgemental tool used for discussion of people's behavioural differences. When you decide to participate in an Everything DiSC Behavioural Style Profile for yourself (and your team), you'll be asked to complete a series of questions that produce a detailed report about your behavioural style preferences.
The DiSC model provides a common language that people can use to better understand themselves and adapt their behaviours with others - within a work team, a customer service relationship, a leadership position, or other relationships.
DiSC profiles help you and your team:
- Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems
- Improve working relationships by recognising the communication needs of team members
- Facilitate better teamwork and minimise paralysing team conflict
- Develop stronger sales skills by identifying and responding to customer styles
- Manage people more effectively by understanding the behavioural styles and priorities of each employee and team members
- Become more self-knowledgeable, well-rounded and effective leaders
Everything DiSC® is the leading personal assessment tool used by over 1 million people every year to improve work productivity, teamwork and communication. CLICK HERE to choose the Everything DiSC assessment that most suits you and your context. You can choose from a report focused on range of specific applications including Workplace, Management, Leadership and Conflict Management.
Upcoming Opportunities for Leaders, Managers and Supervisors
Bespoke 1-2-1 Coaching for Experienced, New and Aspiring Supervising & Superintendent Pharmacists.
As my client, I invite you to embrace coaching with wholehearted curiosity as you navigate challenges and dive to the heart of what is truly most important for you (as an individual and/or team).
4Front's Pharmacist Coach Academy Programme: The 6 Ps of Positive Practice is an innovative hybrid programme meticulously crafted to provide an empowering learning journey for all participants, bridging the gap between knowledge and action. Whether you seek to elevate your current success, find balance amidst the busyness of life, or face challenges in various aspects of your well-being, this programme offers a transformative experience tailored to your specific needs.
In this bespoke programme, you will embark on a path of self-discovery, growth, and development, guided by mentors and coaches who will empower you to identify and cultivate essential skills for success. The programme equips you with practical tools and resources and nurtures a mindset of continuous learning and collaboration. Participants benefit from personalised guidance, peer discussions, and access to a resource library to enhance their skills and decision-making abilities.
Enroll now in 4Front's Pharmacist Coach Academy and embark on a journey to unlock your full potential, enhance your leadership skills, and positively impact your professional and personal life. Don't wait any longer to invest in your growth and well-being. Take action today and join us on this empowering and transformative experience!
If you are interviewing a coach, mentor coach or coaching super-visor you are considering working with to progress your goals, here are some questions you could consider asking - and my responses to those questions.
Professional Leadership
(Irish Institute of Pharmacy Peer Mentoring Programme)
Participating in the Irish Institute of Pharmacy Peer Mentoring Programme allows me to connect with a committed group of pharmacist mentors and mentees and to partner one-to-one with a pharmacist colleague in a mentoring relationship designed to develop leadership skills as we embrace the complexities and opportunities of our unique professional journeys. This role deepens my ability to mentor leaders in healthcare and related sectors, providing tailored coaching that aligns strategic goals with personal growth. For my business clients in healthcare, education, and technology, this involvement ensures that my coaching interventions are grounded in sector-specific expertise, fostering resilient leadership capable of driving organisational success amidst industry challenges.
Overall, my pro bono engagements reflect my commitment to social responsibility and enrich my coaching practice with diverse perspectives and industry-specific insights. By leveraging these experiences, I empower my leader clients to lead with coaching, fostering environments where well-being, performance, and relationships thrive. My goal is to empower my clients to drive personal, professional and organisational success with ease, flow, and joy. Click to read more about How Mentoring Works.
Introducing James Martin: Co-Founder of 'Lead With Coaching Institute'
 I am delighted to introduce James Martin, my co-founder in the 'Lead With Coaching' Institute. James brings a wealth of experience and expertise as a cross-industry business growth strategist and leadership development coach for directors and senior management. Over the last five years, he has mentored and coached over fifteen hundred business leaders worldwide across diverse industries, including pharma, engineering, construction, manufacturing, education, pharmacy and healthcare, homecare, e-commerce, software, and new technologies.
James specialises in helping senior business leaders develop themselves and their teams, fostering successful and profitable businesses. He spends most weeks in conference rooms with senior leaders, guiding them to enhance their leadership skills, build high-performing teams, and navigate complex business challenges.
Together, as a team, we offer a compelling and comprehensive approach to leadership development and business growth. James's extensive experience and cross-industry strategic insights combined with my orientation towards sustainable high performance through connecting with purpose, personal well-being, professional growth and team development through masterful application of coaching, enables us to facilitate practical and enriching learning experiences. Our 'Lead With Coaching' programme is designed to equip leaders with the skills, practices and mindset necessary to prosper and thrive.
Connect with James on LinkedIn: James Martin
'Lead With Coaching': Transformative Development for Leaders, Managers, and Business Teams
‘Lead With Coaching’ Cohort 1 | Landmark Hotel | Carrig-On-Shannon
Many organisations struggle to scale and grow due to a shortage of ‘ready’ leaders—those prepared to step up, solve problems, make decisions, and inspire exceptional teams. When organisations generate enough leaders who are ‘ready’, everything becomes possible.
Top talent is recognised early for their execution, delivery, and performance. However, transitioning into a top leader of high-performing teams requires a new identity and skill set. How quickly this transition happens can distinguish good companies from great ones.
Indeed, according to international research conducted by Gallup & others, direct line managers account for ~70% of variance in employee engagement, performance and retention.
In today's thriving Irish economy, there's intense competition for attracting and retaining top talent, across all industries, including pharmacy. People have more choices than ever regarding their work, employers, and work environment. Development opportunities, career progression, and job fulfillment are becoming as important as compensation.
Lead With Coaching is a powerful 6-day transformational journey offering proven, practical skills to develop subject-matter experts into increasingly inspiring and effective leaders, managers, and business teams. This leadership development coaching programme provides a repeatable system of growth and development to ensure your leaders are ready as needed, allowing your company to scale and grow.
In March and June, thirty-four participants, including managers, leaders, and directors, experienced the programme. Three companies alone represented nineteen participants and plan to send more team members in the future.
Rachel Dungan, alongside her highly experienced colleague James Martin, is bringing the ground-breaking ‘Lead with Coaching’ programme back to Carrick-On-Shannon, Co. Leitrim, in September this year. The programme is further enriched by contributions from faculty members Gerry Duffy and Carol-Ann Smith.
Connect with Gerry on LinkedIn Gerry Duffy
Connect with Carol-Ann on LinkedIn Carol-Ann Smith.
In the Lead with Coaching programme, participants explore different leadership styles, gain clarity on their core responsibilities and priorities, and build a professional coaching toolkit to facilitate empowering work conversations and develop team members.
Our next 6-day transformational journey starts on Tuesday, September 10th, at the Landmark Hotel in Carrick-on-Shannon, Co. Leitrim. Places on our Sept/Oct cohort are filling fast. We invite you and your leadership team to take advantage of the unique opportunity to join them and us.
LWC-CORE SKILLS COURSE THREE: September/October 2024 (6 Days - 4 In-Person, 2 online)
- September (In-Person) - Tuesday 10th & Wednesday 11th (Landmark Hotel, Carrick-on-Shannon, Co. Leitrim)
- September (In-Person) - Tuesday 24th & Wednesday 25th (Landmark Hotel, Carrick-on-Shannon, Co. Leitrim)
- October (Online) - Wed 2nd
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October (Online) - Wed 9th
LWC-CORE SKILLS COURSE FOUR: Feb/Mar 2025 (6 Days - 4 In-Person, 2 online)
- Feb - 11th/12th Tues/Wed - In Person
- Feb - 24th Mon Online
- March - 4th/5th Tues/Wed - In-Person
- March- 10th Mon Online
LWC-CORE SKILLS COURSE FIVE: May/June 2025 (6 Days - 4 In-Person, 2 online)
- May - 27th/28th Tues/Wed - In Person
- June - 10th Tues Online
- June -17th/18th Tues/Wed - In Person
- June 24th Tues Online
LWC-CORE SKILLS COURSE SIX: Sept 2025 (6 Days - 4 In-Person, 2 online)
- Sept 9th/10th Tues/Wed - In Person
- Sept 16th Tues Online
- Sept 23rd/24th Tues/Wed - In Person
- Sept 30th Tues Online
CLICK HERE for the full brochure, including
- Programme outcomes
- Focus for each module
- Why develop yourself and your team as leaders and managers
- Participant feedback
- Meet the 'Lead With Coaching' team
NB: For those who wish to further build on their 'Lead With Coaching' skills towards mastery, in Oct 2024 and Oct 2025, we are hosting 'Lead With Coaching' Practitioner Programmes. Further details are available to programme graduates.
'I am biased, and I am also well informed (having shared the journey with all 34 programme graduates so far)... I believe that of all the possible CPD activities where you could invest your time, money and attention, it would be hard to find a better value, more relevant, practical and transformative opportunity than 'Lead With Coaching', with positive ripple effects across your professional, people and business leadership skills, but also your personal relationships and wellbeing too'.
Rachel Dungan
Introducing Therese Winters: Executive Assistant to Rachel
 Therese Winters
I am delighted to introduce you to Therese Winters, 4Front’s Operations Manager and my Executive Assistant. With her extensive background in HR, Admin, Sales, and Marketing, I feel fortunate to have the support of her expertise on 4Front’s team. Therese is based in the USA, bringing our team an international perspective. Beyond work, she enjoys reading, cooking, and volunteering for causes of unity and inclusion.
What does this mean for you?
Therese excels at operational excellence and effective communication. With her support, you will likely notice her influence to enhance our work together. One way to begin getting to know Therese and to optimise 4Front’s response time to you is to copy Therese@RachelDungan.com on email correspondence to me.
Connect with Therese on LinkedIn.
Action Step: Complete the Identify Your Saboteurs and/or VIA Strengths Finder Survey, then click the "90-Minute Strategy Session" link to take advantage of my special offer and search my calendar for the perfect time for you.
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