2019 How to Perform at Your Best Series
Welcome and Thank You for Your Interest in
Our 3-Part Masterclass Series
'How to Perform at your Best During Pharmacy Consultations'
Facilitated by 4Front founder Rachel Dungan ‘The Pharmacist Coach’
As a pharmacist, or pharmacy intern have you ever
- worried about how your performance may be judged by others?
- asked yourself why some pharmacy consultations go so well, but a few turn into nightmares?
- wondered what you could do differently to be more influential in pharmacy consultations?
- wished that you had more effective strategies to help you appear confident, especially when you feel 'put on the spot'?
If so, you are in the right place!
Since 2010, as 'The Pharmacist Coach', I have been using 'The Coach Approach' to work with pharmacists to overcome challenges just like these.
This Masterclass Series is for you if you are a pharmacist:
- Looking for additional ways to demonstrate your value in your pharmacy-consultations
- Returning to work as a patient-facing pharmacist after a leave of absence
- Preparing for consultation skills assessments
- Shifting from being primarily dispensary based to being primarily focused on pharmacy-consultations
- Called for IIOP Practice Review
Through 4Front's P.R.O 3-Part Masterclass Series, you will learn the mindset, consultation skillset and strategies to
- Prepare for consultation success
- Respond to your patient needs within a limited timeframe
- Overcome barriers to engaging with even your most difficult customers
so that you
- Optimise your ability to perform at your best
- Confidently showcase your professional expertise
- Empower your patients to be proactive about managing their own health and wellbeing and
- Feel fulfilled because you can see that what you do makes a difference
Pharmacists can record their attendance as CPD in their ePortfolio.
You Get 4.5 Hours of Training for Only €20!
Your €20 Purchase Reserves Your Seat in all 3 Sessions.
BONUS: Receive a Certificate of Completion When You Submit Feedback for Each Session.
Part 1 of 3: PREPARE FOR CONSULTATION SUCCESS | Tues 1 October / 19.00 – 20.30 |
At the end of Part 1 masterclass you will be able to:
- Describe the Impact of the Stress-Response on Optimum Performance
- Name and Articulate Your Nightmare Consultation Scenarios
- Explore Proactive and Reactive Approaches to Deal with your Nightmares
Part 2 of 3: 4Front's FIVE S.T.E.P.S. FRAMEWORK TO RESPOND TO YOUR PATIENT'S NEEDS | Tues 8 October / 19.00 – 20.30
At the end of the Part 2 masterclass you will be able to:
- Structure your consultation time for optimum efficiency and impact
- Gather and understand information relevant to the patient's context
- Clarify follow-up and feedback processes
Part 3 of 3: DISCOVER STRATEGIES TO OVERCOME CONSULTATION BARRIERS | Mon 14 October / 19.00 – 20.30
At the end of the Part 3 masterclass, you will be able to:
- Observe your own and your customer’s behaviour
- Recognise typical responses to difficult behaviour
- Discover effective steps to deal with difficult behaviours at the pharmacy counter
