Coaching, Consultation and Leadership Skills For Pharmacists & Pharmacy Leaders (4 Days)
Save Time and Money by Getting QQI Accreditation and IIOP ePortfolio Entries Complete in One Place!
Venue: Finnstown Castle Hotel, Lucan, DublinDates (4 Days): Sun 12th & Mon 3th February AND Sun 26th & Mon 27th Feb 2017 Certified: National Recognised Qualification -- QQI Level 6 Coaching Models of Practice |
What is the Purpose of this L.E.A.D. Training?
- To develop even greater communication, coaching, consultation and leadership skills in pharmacy.
- To help you grow personally, professionally, and financially.
- To record valuable CPD for your ePortfolio
L.E.A.D -- Who Should Attend?
- Pharmacists
- Pharmacy Leaders
- Pharmacy Supervisors
- Pharmacy Technicians
- Pharmacy Teams
- Pharmacy Regulators
- Pharmacy Academics & Interns
- Pharmacy Consultants / Advisors
- Pharmacy Suppliers
L.E.A.D. Learning Objectives
At the end of this programme you will be able to:
1. Evaluate coaching models to include co-active coaching and GROW models and the theories that underpin them
2. Outline the characteristics of different levels of active listening required to attend to words, non-verbal cues and body language
3. Detail the core principles of coaching as relevant to pharmacy practice
4. Describe necessary conditions to ensure effective consultations to include planning and maintaining records
5. Explore a range of coaching techniques to include powerful questioning, reflecting, paraphrasing, summarising, challenging and giving feedback to encourage self-discovery
6. Evaluate different learning styles to best facilitate transfer of learning into practice
7. Articulate how the coaching leadership style can positively impact upon individuals and within the pharmacy
8. Assess the client’s/patient's learning style to best facilitate impact and learning.
9. Manage the agenda to support effective communication to include follow-up, ground rules, cost, evaluation, boundaries, and monitoring, progress
10. Select a coaching model and style that is patient/client-centred
11. Employ a coaching strategy which holds the client/patient responsible and accountable.
12. Demonstrates how beliefs, values and attitudes inform strategies and choices based on both theory and practice
13. Facilitate the client/patient in the generation of goals and outcomes from the coaching/consultations
14. Guide the client/patient in exploring positive alternatives and in challenging assumptions
15. Record your CPD for your e-Portfolio
16. Graduate with a QQI Level 6 ‘Coaching Models of Practice’ component certificate
L.E.A.D. Key Benefits for Pharmacists
- Get clear and focused for the year ahead
- Reconnect to your motivation, desire and love of pharmacy
- Network with other pharmacy professionals to discuss the day-to-day challenges (over-worked/under-appreciation, overwhelm, anxiety, responsibility overload, etc.) of the modern pharmacist
- Put a plan in place for your own self-care, CPD and career advancement
- Determine what makes you stand out among your peers – know your own behavioural style profile
- Discover your internal satnav that will guide and shape your key decisions going forward
- Learn how to open up and facilitate difficult conversations in the workplace. patient grief, staff conflict, values violation, negativity, elephants in the room, etc.
- Explore the emerging role pharmacists in facilitating patient behaviour change
- Expand your pharmacy offering even more into total and holistic health care
- Save time by optimising patient consultations
- Develop your leadership skills to harness the true power of your entire pharmacy team
- Maximise customer loyalty, customer retention and customer spend
- Grow your pharmacy business by creating the culture and brand to attract more raving fan customers and drive sales
- Gain a nationally recognised coaching skills qualification (QQi Level 6)
- The L.E.A.D. programme is the ONLY QQI coaching programme where the assignments are mapped to the 5-stages of the IIOP CPD cycle, ensuring participants get both QQI accreditation AND ePortfolio entries in one go.
Investment: €995 per person
What Other Pharmacists are Saying!
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Fergus Brennan Brennan's Pharmacy Group, Donegal, |
“Hiring the right people has always been the cornerstone to Brennans’ Pharmacy growth and success. We believe that investing in our leadership skills is the key to building great pharmacy teams who can connect more deeply with our patients and the communities we serve. Across the Brennans Pharmacy group, we operate as one team with clear-shared values and a clear purpose. I completed the FETAC Level 6 accredited coaching course with TeamLife Training in 2012 and it helped bring us to a new level, both personally and professionally. In fact our top team are using the key coaching skills to drive the next phase of innovation and business growth. I highly recommend this programme.”
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Agenda
How Is the Programme Structured?
QQI National Award Course award: QQI Level 6 Coaching Models of Practice Component Certificate Part of a new FETAC/QQI special purpose award (6S3153) in Life and Workplace Coaching Course code: 6N3087 Number of credits: 15
What Methods of Assessment Will Be Utilised?
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Pharmacy Programme Facilitators
Rachel Dungan - Founder of 4Front Pharmacy Solutions Ltd
Rachel Dungan has worked in Pharmacy for 20 years and has directly trained and coached over one thousand Pharmacists in Ireland. She is graduate of Trinity College Dublin, worked in hospital and community pharmacy and has been a superintendent pharmacist, supervising pharmacist, and community pharmacy manager. Her passion for putting people at the heart of pharmacy excellence led her to focus on becoming ‘The Pharmacist Coach’. In 2015, Rachel became the first pharmacist in Ireland to become a credentialed member of the International Coach Federation (ICF). Rachel is a licensed NLP practitioner, holds a Diploma in Personal and Business Coaching and a Diploma in Diet, Health and Wellness Coaching, and is a peer support pharmacist with the IIOP.
Rachel founded the company 4Front Pharmacy Solutions Ltd this year to support pharmacy teams to excel at the forefront of community health and wellness by offering pharmacists and pharmacy teams tailored CPD programmes. In Nov 2015, she was accepted onto the Rubicon Exxcel Programme for female entrepreneurs who have a start-up business with high growth and export potential.
James Martin - Founder Team Life Training and Coaching
James is a champion of small business and is passionate about helping small business succeed. His many high-calibre clients include pharmacists, politicians, elite athletes, senior banking teams, corporate teams and staff, business owners and leaders in industry. James is a graduate of Anthony Robbins’s Mastery University and Leadership Academy – a world-renowned coaching academy on personal and professional development, business mastery and leadership. In April 2007 James was invited to be a ‘member of the Robbins Research International trainer team: facilitating change using RRI human development psychology’. James has trained over three hundred coaches and trainers in Ireland and facilitates many group coaching sessions for business owners and business teams. James is a professional trainer, a licensed NLP practitioner and holds a diploma in personal and executive coaching.
Join Us for the L.E.A.D. Programme 4-Day Live Event and Get National Certification
Only 20 Seats Available, So Don't Delay!
€995 per person
