One-to-One Super-Vision 

 for Supervisors, Coaches and Mentors 

I am delighted to be able to work with you and look forward to a rich and rewarding experience.   Signing up super-vision for coaches and mentors makes a powerful statement about your commitment to professional development.

Having a clear Supervision Agreement establishes a foundation for our work together.  This agreement is between You, (The Supervisee) and Rachel Dungan, (The Supervisor) 

SUPER-VISION FOR SUPERVISORS, COACHES AND MENTORS 

EMCC Global’s definition of supervision is: a safe space for reflective dialogue with a practicing supervisor, supporting the supervisee’s practice, development and well-being.

According to International Coach Federation,  “coaching supervision is the interaction that occurs when a coach periodically brings his or her coaching work experiences to a coaching supervisor in order to engage in reflective dialogue and collaborative learning for the development and benefit of the coach and his or her clients” 

The International Centre for Coaching Supervision (ICCS) definition is: “Coaching supervision is a collaborative conversation in which a supervisor and a coach reflect on the coach’s practice and wellbeing to help them develop and thrive as a coach whilst also ensuring the quality and integrity of their work for their clients, the systems they operate in and the coaching profession as a whole.”

ReciproCoach  offers further perspectives on its supervision page, and also offers distinctions between ICF Mentor Coaching and Coach Supervision.  

The purpose of super-vision is to

1. Empower the supervisee to maintain appropriate professional standards
2. Facilitate the development of the supervisee’s professional practice
3. Provide support for the supervisee’s well-being

Super-vision is designed to provide

• A reflect space where you can talk about and reflect on your practice and on yourself as a practitioner
• A confidential, safe space to be challenged, validated and be held accountable to your personal and professional standards
• An extension of the learning space to share expertise and experience for the sake of growth, development and deepening the value you offer your clients.
• Support for your professional practice so that you can be the best practitioner you can be. 

In our work together, as your super-visor,  

• I will be your fellow traveler on your professional development journey.
• We place our primary focus on how you work with your coaching or mentoring clients.  However, if agreed, we may also focus some attention on business development strategies to attract and retain clients.

Your desired outcome from super-vision

The desired outcomes of the super-vision vary from practitioner to practitioner.  The clearer you state your intentions or development goals, the closer we can help you focus on achieving them.  It is up to us to contract how we are using the space most effectively as well as up to you to present material most relevant to you during our super-vision sessions.

Possible outcomes from super-vision

From my experience, possible outcomes of super-vision include

• a host of practices and strategies to draw on aimed at being a more effective practitioner
• deriving greater satisfaction from your work
• a greater sense of authenticity, meaning and purpose
• the ability to confidently take decisive, ethical action in moments of doubt
• heightened (self-) awareness
• clarity of worldview (your personal as well as professional values & beliefs)
• knowledge of your strengths, blind spots, assumptions and triggers
• a better understanding of the impact you have on your clients
• more effective coordination of professional action
• A common result is also the growth of your coaching practice, both in quality and quantity of your work

During super-vision you may be faced with aspects of yourself that you had not been aware of.  Experience tells us that any such new learning may be uncomfortable. Entering into a super-vision relationship and developing your professional practice may therefore require leaving familiar shores and venture into uncharted waters. The journey may be challenging and your Supervisor may at times be the voice of such challenge. Rest assured that I will support and guide you through this process and that I have your success and wellbeing as well as your clients’ as my highest priority, yet the process and the results belong to you.

Personal Style and Personal Responsibility

Given my belief that every practitioner will achieve best results when practising their own authentic style rather than trying to mimic best practice of others (“who you are is how you practice”) I will not tell you what to do during super-vision or provide solutions to your professional dilemmas.  If requested, I may offer suggestions or share ways of thinking or working, but this is always to be taken as inspiration rather than assuming any certainty about best practice. At times I may draw on my experience as a coach, mentor, trainer and supervisor of many years to illuminate potential blind spots or brainstorm solutions with you. The understanding is that you will evaluate all and any input I may provide and take full responsibility for your own actions and inactions.

While super-vision is focused on your professional development, I believe that it is impossible to separate you-as-a-professional from you-as-a-person. Therefore we may also talk about personal matters, but always in relation to your professional practice.

Professional Standards, Codes of Ethics and Professional Practice affiliations of your Supervisor

• European Mentoring and Coaching Council as EIA Senior Practitioner Coach and ESIA Coach Supervisor
• International Coaching Federation as a MCC Credentialed Coach, ACC/PCC/MCC Mentor Coach and ACTC Credentialed Team Coach
• National Board of Health and Wellness Coaches as a Credentialed Coach (NBC-HWC)
• Pharmaceutical Society of Ireland as a Pharmacist 
• Yoga Alliance as a RYT-500 Yoga Teacher 
• Supervisors Association of Ireland as a Supervisor 

Your Supervisor has completed rigorous Coaching Supervision Training with the International Centre for Coaching Supervision 

Coaching Supervision Training Course EMCC, AC & ICF | ICCS

The coaching supervision includes training, evaluation and continuous assessment against the best practice process and standards of EMCC, AC and ICF.  I receive ongoing super-vision as part of my own professional development practice. 

The ICCS Diploma in Coaching Supervision is accredited by 

• European Supervision Quality Award (ESQA) from the European Mentoring & Coaching Council
• Accredited Diploma in Coach Supervisor Training from the Association for Coaching
• 164 Continuing Coach Education hours (76 Core Competencies) from the International Coach Federation

To make the most of our super-vision together, it is important to clarify each role. 

As your supervisor, you can expect me to:

• Providing a safe space for you to reflect on the work you do with your clients
• Model effective initiation and contracting of the supervision relationship   —
• Explore fully with you as supervisee what you are looking to achieve —
• Ensure we are clear about the purpose of the supervision—
• Establish measures of success in partnership with you —
• Fully discusses fees, time frame, and other aspects of the supervision relationship.
• Support you to honour the code of ethics to which you subscribe—   ™
• Support your self‐confidence  ™
• Write a letter of recommendation for you, verifying supervision time (e.g. if required for credential application/renewal) ™
• Demonstrate that I am learning about you as a coach practitioner at many levels at once, and am able to hold all of that in the context of
  • Who you are
  • What you are seeking
  • Honouring your unique style
  • Honouring the group dynamic and learning

At times my role may go beyond that of facilitator and Super-visor to include elements of coaching, training, consulting or elements of counselling or therapeutic tools (as appropriate within the context of your professional development goals).

The super-visor role may range from

• being merely a sounding board as to ensure continued best practice (for practitioners who have already established a preferred, proven and effective style without any desire to “change a running system”)
• all the way to facilitating a transformative dialogue during which your approach to working with clients may change in profound ways in order to give way to a more suitable and authentic style to emerge in the process.

To engage in and sustain a successful super-vision relationship, your responsibilities include:

1. Declare that your learning is a top priority during this relationship.
2. Prepare the goals and objectives you have for your super-vision journey and each session, and share these
3. Give permission to your Super-visor to work with you, which at times may include elements of coaching, mentoring, training or counselling as contracted.
4. Approach your learning and your growth with a sense of curiosity.
5. Decide upon the amount of help and guidance you need and articulate your Super-visor
6. Agree to share all relevant information with your Super-visor
7. Be responsible for your own learning, growth and the course of action you choose to take with your clients as a result of the supervision.  
8. Take the initiative to ask for help or advice and to tackle more challenging ethical dilemmas, skills and competencies
9. Make specific requests when your needs are not being met in the super-vision relationship. You understand that this can at all times be voiced openly, directly and without fear of judgment or negative repercussions.
10. Share with your Super-visor any concerns or discomfort that you have about the super-vision relationship, specific interactions between you, your Super-visor and your general experience of super-vision.
11. Practice and demonstrate that you have followed advice or commitments for action at every opportunity, even if you have modified your plan.
12. Take responsibility for your actions as well as the any lack thereof.
13. Honour your personal and professional code of conduct/code of ethics
14. Listen and respect the opportunities, limitations and format of the relationship 
15. When giving and receiving feedback, consider the following best practices
    1. Take notes when appropriate, ask good questions and have a purpose for your questions.
    2. Use active listening skills, at all times, and especially when giving and receiving feedback
    3. Take the initiative to ask for feedback.  Feedback, although difficult to hear at times, catalyses your personal and professional growth and development.
    4. Demonstrate that you are open to hear new ideas and suggestions to bring out your best and overcome any blind spots.
    5. Be thorough, but succinct in your explanations, experiences, comments and feedback.
    6. Give and receive feedback on specific issues, for example, how you come across to others.
    7. Ask for specific details to ensure you understand specific behaviours required and for what purpose e.g. to demonstrate coaching core competencies or to explore an ethical dilemma etc.
    8. Tell me how you prefer to get feedback (for example, direct, with humour, softened).
    9. Don’t get defensive.  Remember, providing honest feedback requires a level of risk for both supervisor and supervisee.  My intention is to give us both the opportunity to grow and develop as reflective practitioners.
16. Seriously consider all advice or suggestions you receive.  If you find yourself arguing (in your head or out loud) why the super-visor's advice would not work, bring this up with me as it may highlight an area for further exploration or insight
17. Trust that your Super-visor has your professional success and well-being as their sole concern.

Schedule: Super-vision sessions, evenly distributed throughout the year, as agreed.

Activities: One-to-One Supervision for 50 min sessions (minimum of 4 sessions over 12 months). The remaining 10 mins of the hour are reserved for personal reflective learning. 

Procedure:  We meet face-to-face for 50 minutes in a dedicated Zoom room, which I, as your Super-visor, will provide. (an online meeting room with video and audio support – see www.zoom.us for more info).

Format:  The format of our meetings is open to be negotiated by us as to provide best value but generally adhere to the following structure:

1. First, we will connect and build rapport.
2. Usually, there will be a roughly 30-40 mins slot during which we will focus all our attention on your presenting case/challenge/question/ethical dilemma/competencies etc.  I will facilitate an exploration and we will pause regularly to make space for observations, questions, comments or suggestions.   You may choose to engage with any or all of what we discuss, or move on to another topic.
3. We tend to close with the opportunity to state conclusions, goals or intentions for accountability and inspiration.

Private Client Access: Everything we will be using in during our super-vision agreement (tools, forms, schedules, documents, resources, etc.) will all be housed conveniently on a secured and confidential "Private Client Website." Upon agreeing to the terms of this supervision agreement, you will be given a unique username and password.  At your convenience you may access this "Private Client Website" area to access, review and/or update the tools, documents, resources, etc. that we’ll be using through our super-vision. 

Through this Private Client Website,  we can use email "post-session recaps" to enhance and anchor the benefits of your super-vision. This will create a "journaling" of your success and help us to optimise our sessions.  If you have contracted for more than one session, in between each super-vision session you will have access to me via your Client Log tool so that you can celebrate progress or identify areas for discussion on our upcoming call.

 Ethical Guidelines

Below are the ethical guidelines for practicing coaches as defined by the International Coach Federation (ICF). The term coach here has been replaced with the term Super-visor but applies to coaches, coach mentors, coaching super-visors, coach trainers and trainees and hence applies to our super-vision relationship. I am aligned with, and follow, these guidelines. 

Client Confidentiality:

When we discuss case studies, it is your responsibility to honour your client's confidentiality and preserve their anonymity.  Before sharing any of your session recordings with a coaching mentor, super-visor or assessor, I ask that you obtain your client's written consent pertaining to the restricted release of a particular session recording first.  For data protection reasons, if you wish to use a segment of a client recording during a session, I ask that you do NOT send it to me in advance.  I ask that you share it, in the session, from your own device.  

Confidentiality

The Super-visor recognises that anything shared within the Super-vision space is regarded as confidential, whether it is business, professional or personal information. The super-visor undertakes not to, at any time, either directly or indirectly, use or disclose any information shared with them during the supervision session, for any purpose without EXPRESS permission, and within the scope of the Super-vision Agreement e.g. minimum required information disclosed for the purposes of coach/mentor credentialing, if applicable.

Examples where a Super-visor is not bound by confidentiality include:

(a)   previously known to the supervisor/coach prior to discussions regarding this Agreement, free from any obligation to keep it confidential, or

(b)   publicly disclosed by the Client either prior to or subsequent to the receipt by the supervisor of such information, or

(c)    independently developed by the Super-visor without any access to Confidential Information, or

(d)   rightfully obtained by the Super-visor from a third party lawfully in possession of Confidential Information who is not bound by confidentiality obligations to the Client. 

The Super-visor will make every effort to honour the group members’ confidence, although The Super-visor cannot provide an "a priori" guarantee (meaning that a super-visor can be subpoenaed under the law and may be obligated to break confidentiality in case a group member or any third party are found to be at risk of harm).

Referrals and Reporting

There are three other reasons where a super-visor might connect you with appropriate groups to make sure you get the right care or as required by law.  These are:

• If you are at risk of harming yourself and/or others
• If there is child, elder adult or dependent adult abuse
• If there is a court subpoena

Conflicts of Interest

Any conflict of interest is to be discussed and resolved with all parties best interest in mind. Whenever a conflict becomes apparent, The Supe-rvisor is ethically obligated to identify it and attempt to resolve it. If, during the super-vision relationship, The Super-visor cannot serve the client objectively, respectfully, or without internal or external conflict, The Super-visor is ethically obligated to terminate the agreement/contract.

Problems

• Whenever internal or external conditions arise which seem unworkable, The Super-visor is ethically committed to reveal his or her observations and opinion to the client. The Super-visor will suggest a viable solution(s) to the problem, making every effort to avoid injury to the dignity of any party.  
• If you disagree with my values, behaviours, or attitudes, please discuss it with me directly, so we can reach a shared understanding of each other's perspectives at the earliest opportunity
• Be respectful of diversity and difference within our supervision and your client base.  Exploring diverse perspectives with curiosity and respect often makes for the richest learnings and insights.

Termination

• This is an ongoing professional super-vision relationship for a minimum of 4 sessions over a period of a year.  Fees are non-refundable within this timeframe.
• I encourage you to follow up with me after termination to keep in touch, to share your progress and to complete the Professional Super-vision Feedback (as needed)

Forced Termination

This could be a situation in which, as your Super-visor, I firmly believe that you or any third party is at serious risk of harm and you insist on going forward with a certain course of action despite being challenged during the super-vision. Please note that this has never happened with any of my clients.

Data Privacy Policy

By accepting this Agreement, you acknowledge you have reviewed and accepted the terms provided in our Privacy Policy as well. CLICK HERE to open a separate window to read the Privacy Policy which includes important information such as:

• the data we collect
• how we use, store, transfer and protect it
• how your data might be shared
• how long the data will be retained for
• your legal data protection rights

By signing below and entering the super-vision, you agree to the following:

Nature of Super-Vision

• I (the supervisee) recognise that super-vision is not advice, psychotherapy, counseling, legal or medical advice and do not expect that it will provide this kind of support.  While the training that your Super-visor completed shares elements of therapy and counselling and she may also be able to draw on a vast range of professional experience, I appreciate that my Super-visor does not have any formal training as a psychotherapist and that she will not provide pragmatic answers or solutions with regards to what I should or shouldn’t be doing with my clients.  As the supervisee, I enter into Super-Vision with the full understanding that I am responsible for my own personal, professional and business decisions and actions.  I agree not to hold my super-visor liable for any outcomes resulting directly or indirectly from the Super-Vision process.  

Commitment

• I  (the supervisee) commit to completing any preparation work agreed before each super-vision session and to follow up promptly to anything I agree to do, within the agreed timeframe
• I commit to engaging in sharing, discussion, questions and feedback during our sessions

Attendance and Time Keeping Norms

• I  (the supervisee) commit to call/meet with my Super-visor at the pre-arranged time and place as scheduled. 
• I commit to attend on time and for the entire session duration.  
• I will inform my Super-visor about any cancellations at least 24-hours prior to the scheduled conversation (excepting extreme circumstances which could not have been foreseen, in which case, update the Super-visor at the earliest possible opportunity)

Cancellation and Re-scheduling

• Your super-vision fees are non-refundable
• Appointments are typically scheduled >1 month in advance
• Every effort will be made to reschedule a session which is cancelled > 1 week in advance.  You should immediately re-book a replacement session in my calendar.  
• Rescheduled appointments should remain within the same calendar month, unless agreed otherwise.
• It may not be possible to reschedule appointments cancelled less than 72hr prior to the appointment, as I may not be able to re-fill your time-slot at such short notice. 

Fees & Refund Policy:  

Payment is made, in advance of our first super-vision session.   

Payment can be made via PayPal or electronic bank transfer to 4Front Pharmacy Solutions Ltd. (or any other form of automated payment as agreed).  

Currently, Rachel's super-visor rate is €137.50 per session for a minimum of 4 sessions (€550 total), over a period of up to one year. 

As Rachel's Coach Super-vision Training was accredited by EMCC, AC and ICF, upon request, your coach super-vision sessions with Rachel may be used to support EMCC, AC and/or ICF credential applications.  Additional time required by your super-visor to complete paperwork (if required by your credentialing body) on your behalf would be billed separately.    

For EMCC credentialed coaches, EMCC recommends that coaches/mentors undertake no less than 1 hour of supervision per 35 hours of practice, ensuring a minimum of 4 hours per year, evenly distributed if possible. 

ICF Credential-holders may submit up to 10 hours of Coaching Supervision as Core Competency Continuing Coach Education (CCE) units toward their credential renewal.  Unlike EMCC, ICF does not currently REQUIRE their ACC, PCC or MCC credential holders to participate in Super-vision.  However, their guidance of 10hr of coaching super-vision over 3 years is similar to that of EMCC.  ICF does require that applicants and holders of their Advanced Certificate in Team Coaching (ACTC) receive a minimum of 5hr of super-vision. 

Association for Coaching (AC) credential holders are required to provide evidence of Coach Supervision at all credential levels.  Click here for further details.