ICF Mentor Coaching (1:1) Agreement

Credential with confidence. Coach with excellence.

This Agreement is between:

• You (the Mentee Coach)

• Rachel Dungan (the Mentor Coach), 4Front Pharmacy Solutions Ltd, MCC, ACTC

Purpose of Mentor Coaching

This 1-to-1 Mentor Coaching partnership supports you to strengthen your coaching competencies, deepen your presence, and, if relevant, prepare with confidence for your ICF Credential or renewal.

Grounded in the ICF Core Competencies, ICF Mentor Coaching Competencies, and 4Front’s 6Ps of Positive Practice, these sessions combine reflective practice, developmental feedback, and professional insight to help you refine your coaching identity, strengthen your presence, and confidently meet ICF requirements.

Professional Standards & Ethics

This mentoring is conducted in accordance with:

• International Coaching Federation (ICF) Code of Ethics

• ICF Mentor Coaching Competencies and

• Minimum Skill Requirements for the relevant credential. 

Rachel Dungan holds ICF Master Certified Coach (MCC) and Advanced Certification in Team Coaching (ACTC) credentials and abides by all relevant professional standards.

Format & Fee

• Format: Three private 1:1 Mentor Coaching sessions over three months. Each session is 60 minutes and held via Zoom (or by phone if required).

• Total Fee: €995.

Payment Options

• Single Payment: €995 payable in advance of the first mentor coaching session.

• Instalments: Three payments of €335 each.

  • The first instalment of €335 is due prior to the first session.

  • The second and third instalments are due every 30 days thereafter until the full amount is received.

Payment Methods
Payments may be made by electronic bank transfer, PayPal, or cash (by prior agreement).

Commitment
By enrolling, you agree to complete payment as outlined above. Instalment payments must be made on the scheduled due dates and may not be cancelled or reversed during the three-month payment period.

Definition of Mentor Coaching

“ICF defines mentor coaching as a collaborative process where coaches receive feedback based on observed sessions to refine their skills and style in alignment with the ICF Core Competencies”.

Mentor Coaching focuses on the development of your coaching skills — not on practice building, life balance, or unrelated topics.

Mentor coaches have their own set of competencies to help guide their work with you, so you can ensure that the experience is grounded in evidence-based practice.

Process and Preparation

Mentor Coaching sessions are a safe, collaborative, and non-judgemental space for reflection and professional growth. Together, we observe, discuss, and provide feedback in relation to the ICF Core Competencies and the

PCC Minimum Skill Requirements /Markers along with 

ACC Minimum Skill Requirements

MCC Minimum Skill Requirements

as required. 

You are encouraged to:

• Review your recorded coaching session in advance, identifying:

  • strengths (competencies demonstrated),

  • stretches (areas for development),

  • and any questions or reflections you wish to bring to mentor coaching.

• Retain full control of your recording by uploading your session to Raenotes and sharing a Raenotes access link with me.
  This approach allows you to revoke my access at any time once the mentor coaching purpose has been fulfilled.

• Maintain custody and ownership of all recordings at all times.
  No downloadable audio or video files are shared with me in advance, supporting both your professional boundaries and your clients’ confidentiality.

• If you choose not to use Raenotes, you may instead:

  • send anonymised written transcripts in advance, and

  • share short excerpts of the recording live during our mentor coaching session, as appropriate.

• I recommend the use of AI-supported assessment tools within Raenotes to support your own self-assessment of the session against the relevant Minimum Skill Requirements.
  These tools are intended to support reflection and preparation, and to help you identify potential focus areas and topics for our mentor coaching conversation.

Learning Resources

You are encouraged to review and use:

• ICF Core Competencies

• Credential Resources

• Raenotes AI assisted mentor coaching support tool 

• Personal notes or transcripts of your coaching sessions

Self-review against the relevant ICF Credential Performance Evaluation Markers/BARS is one of the most effective ways to strengthen competency.

Responsibilities

Rachel as Mentor Coach will:

• Model effective initiation and contracting of the mentoring relationship.

• Clarify mentoring goals and measures of success in partnership with you.

• Provide oral and/or written feedback on coaching sessions.

• Offer targeted examples illustrating observed strengths and developmental opportunities.

• Support your confidence, ethical awareness, and professional presence.

• Verify mentoring time for ICF credential application upon request.

• Maintain high ethical and confidentiality standards.

• Clearly state that credential outcomes are not guaranteed.

You as Mentee Coach agree to:

• Attend sessions as scheduled and on time.

• Prepare coaching recordings and notes for reflection.

• Engage with feedback openly and constructively.

• Practise and demonstrate newly developed skills.

• Ask for help, clarification, and feedback as needed.

• Decide upon and communicate your learning goals.

• Take responsibility for applying your learning between sessions.

• Respect confidentiality and professional boundaries.

Confidentiality & Data Protection

• All sessions and recordings are confidential, subject to legal and ethical exceptions (risk of harm, safeguarding, or court order).

• Permission from all parties must always be sought before any recording is shared for supervision or credentialing purposes.

• Recordings are securely stored for review only and deleted once feedback is complete.

• Data is collected and processed in compliance with the General Data Protection Regulation (GDPR) and the 4Front Privacy Policy.

Nature of Mentor Coaching

Mentor Coaching is not psychotherapy, counselling, medical advice, or legal guidance. You are responsible for your own decisions and outcomes. Results are not guaranteed.

Disclaimer on Credential Assessment

While Rachel has completed ICF ACC, PCC & MCC Assessor training and provides evidence-based feedback, she does not serve as an official ICF assessor for your recordings. The ICF assessors reviewing your application may interpret performance differently.

Ethics

Rachel is a credentialed member of multiple professional bodies and abides by their ethical codes:

• International Coaching Federation (ICF)

• European Mentoring and Coaching Council (EMCC)

• National Board of Health and Wellness Coaches (NBHWC)

• Pharmaceutical Society of Ireland (PSI)

If either party has an ethical query or potential conflict of interest, it will be raised directly and, if unresolved, referred according to the procedures of the relevant professional body.

This agreement covers coaching and mentoring only. It does not include pharmaceutical services or advice, which require a separate agreement.

Rescheduling & Cancellations

• At least 48 hours’ notice is required to reschedule.

• Late arrival will result in a shortened session.

• Missed sessions without notice may be forfeited.

Termination

• This Agreement is valid for three months.

• Either party may terminate at any time, giving one week’s notice before the next session.

• Refunds will be provided for unused sessions, except where services (such as feedback) have already been delivered.

Governing Law

This Agreement is governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts.

Acknowledgement

By signing below (or clicking “I Accept”), you confirm that you have read, understood, and agree to abide by the terms of this ICF Mentor Coaching (1:1) Agreement.